Regulatory

GHP Legal is Authorised and Regulated by the Solicitors Regulation Authority under Ref No. 51566 http://www.sra.org.uk/solicitors/handbook/code/content.page and the firm's VAT Registration Number is 159/1087/54.

In accordance with the disclosure requirements of The Provision of Services Regulations 2009, our Professional Indemnity Insurer is QBE whose registered address is The Company Secretary, QBE Insurance (Europe) Limited. Plantation Place. 30 Fenchurch Street, London EC3M 3BD. The territorial coverage of our policy is worldwide. In the event of any dispute as a result of content posted on this website, the Courts of England and Wales have exclusive jurisdiction and English Law applies.

GHP Legal wants to give you the best possible service, however, if at any point you become unhappy with the service we have provided to you, or have concerns about your bill, then you should inform us immediately so that we can do our best to resolve the problem for you.

We have a procedure in place which details how we handle complaints, which is available from the Practice Manager.   We have eight weeks to consider your complaint.  You must have tried resolving your complaint with us first, but if we are unable to help you, then you can have the complaint independently looked at by the Legal Ombudsman.

The Legal Ombudsman investigates problems about poor service from lawyers.

Their time limits for investigating complaints area:

1. Within six months of receiving a final response to your complaint; and
2. Six years from the date of act/omission; or
3. Three years from when you should reasonably have known there was cause for complaint (if the act took place more than six years ago).

The act or omission, or when you should have reasonably know there was cause for complaint, must have been after 5th October 2010. 

If you would like more information about the Legal Ombudsman their contact details are as follows:

Visit:  www.legalombudsman.org.uk

Call:     0300 555 0333 between 8.30am to 5.30pm

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines, and will be included as part of any inclusive call minutes or discount schemes in the same way as geographic calls.

Calls are recorded and may be used for training and monitoring purposes.

For minicom call 0300 555 1777

Email:  enquiries@legalombudsman.org.uk

Legal Ombudsman
PO Box 6806
Wolverhampton
WV1 9WJ

Do not send original documents to the Legal Ombudsman.  They will scan any documents you send to them to make computer copies and then destroy the originals.

www.legalombudsman.org.uk