Regulatory and Complaints

GHP Legal wants to give you the best possible service, however, if at any point you become unhappy with the service we have provided to you, or have concerns about your bill, then you should inform us immediately so that we can do our best to resolve the problem for you.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage.  If you remain concerned or you, and we, could not agree an appropriate course of action, then please take it up with the Practice Manager Mrs Nicola Thomas or the Complaints Handler, Mr Peter Butler, who would contact you, and attempt to resolve the matter to  your satisfaction.    We have a procedure in place which details how we handle complaints, which is available from the practice manager or you can view a copy here. Making a complaint will not affect how we handle your case  We have eight weeks to consider your complaint.  You must have tried resolving your complaint with us first, but if we are unable to help you, then you can have the complaint independently looked at by the Legal Ombudsman.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

Within six months of receiving a final response to your complaint

No more than six years from the date of act/omission; or
No more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them.

Contact details

Call: 0300 555 0333 between 9am to 5pm.


Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

You can raise your concerns with the Solicitors Regulation Authority.

GHP Legal is Authorised and Regulated by the Solicitors Regulation Authority under Ref No. 51566 and the firm's VAT Registration Number is 159/1087/54.

In accordance with the disclosure requirements of The Provision of Services Regulations 2009, our Professional Indemnity Insurer is Starr International (Europe) Ltd whose registered address is Starr International (Europe) Ltd. 30 Fenchurch Avenue, London EC3M 5AD. The territorial coverage of our policy is worldwide. In the event of any dispute as a result of content posted on this website, the Courts of England and Wales have exclusive jurisdiction and English Law applies.